Floor & Decor is a leading specialty retailer of hard-surface flooring and related accessories. With over 160 warehouse-format stores across 33 states, it offers an extensive selection of trend-right, high-quality flooring options at unmatched value.
This Floor & Decor review covers everything you need to know about the store’s pros and cons, product selection, prices, quality, design services and more. Read on to learn if Floor & Decor is the right choice for your next flooring project.
Introduction to Floor & Decor
Founded in 2000, Floor & Decor aims to be the top destination for all hard-surface flooring needs. The company focuses on providing a wide assortment of in-stock, trend-right flooring at everyday low prices. This is achieved through direct sourcing from manufacturers and a warehouse-format store model.
Floor & Decor carries over 1,000 flooring SKUs across categories including tile, wood, laminate, vinyl, natural stone, granite countertops, and more. Brands include domestic and imported options ranging from exclusive proprietary brands to top names like Shaw, Mohawk, and CoreTec.
Beyond flooring, stores also stock flooring accessories, installation materials, storage, and decor items. This helps customers complete entire projects in one trip.
The warehouse model allows for volume purchasing and lower overhead costs. Savings are then passed down to customers in the form of low prices. Products can be purchased in-store or online. In-store shopping is encouraged with frequent sales events and coupon offers.
Pros of Shopping at Floor & Decor
There are many advantages to shopping at Floor & Decor, especially compared to other flooring retailers:
Huge Selection of In-Stock Flooring
With over 1,000 flooring options in-stock, selection is a major pro for Floor & Decor. Choices range from basics to unique looks in both natural and engineered constructions. The huge variety covers all interior design styles.
Just some examples of flooring categories carried:
- Ceramic, porcelain, glass, and stone tile
- Luxury vinyl plank and tile
- Hardwood, bamboo, and laminate
- Carpet and rugs
- Vinyl sheet
- Marble, granite, travertine, slate and limestone
- Mosaic and decorative tiles
- Concrete flooring
New products are continually added based on the latest trends. Special order options are also available.
Low Prices
The direct sourcing model and warehouse format allow Floor & Decor to offer consistently low prices customers can count on. Sales and promotions offer additional savings opportunities.
Exact pricing varies by location and specific product. As a general guide, prices roughly compare as follows:
- Tile from $0.59/sq. ft
- Luxury vinyl flooring from $1.99/sq. ft
- Laminate from $0.99/sq. ft
- Hardwood from $2.99/sq. ft
- Carpet tile from $0.55/tile
Floor & Decor price matches valid local competitor quotes as well.
Excellent Quality
While prices are low, Floor & Decor does not compromise on quality. Products meet rigorous specifications and pass extensive performance testing.
The proprietary brands like Fuzion and Estate offer exceptional quality at even lower price points. All flooring comes with manufacturer warranties as well.
With proper installation, Floor & Decor floors are designed to last for years of wear.
Professional Design Services
Every Floor & Decor location offers free design services from an in-house team. Customers can take advantage of:
- One-on-one product consultations
- Tailored recommendations
- Room renderings
- Sample checkouts
- Installation guidance
The design experts help customers select the perfect floors for their needs and style.
Convenient Shopping Experience
The warehouse model creates a shopper-friendly experience distinct from most flooring stores. Benefits include:
- Products organized by room for easier browsing
- All in-stock inventory ready for same or next day pickup
- Pallet buying options for big savings on bulk purchases
- Simple checkout with U-Cart purchases
- Free storage for purchases not immediately installed
- Loading assistance and rental trucks
Shopping is quick and simple. Larger purchases can be shipped directly.
Pro Installation Services
Installing new floors is a big job many customers prefer to outsource. Floor & Decor offers professional installation services at competitive rates. Installers are fully certified, licensed, bonded, and insured.
After purchasing, customers can schedule installation by Floor & Decor’s teams or approved independent contractors. The work is backed by satisfaction guarantees.
Having everything handled in one place is very convenient.
Cons of Floor & Decor
While there are many positives, Floor & Decor isn’t perfect. Some downsides to consider include:
Limited Locations
With just over 160 stores currently, Floor & Decor is not accessible nationwide. It only has locations in 33 states at this time. The distribution is focused on the Southern and Eastern U.S.
Customers in other areas need to rely on online purchasing and shipping. Delivery fees can add considerably to costs. In-store pickup is not possible.
However, the company is actively growing its footprint. 25+ additional stores are planned for 2023 alone.
No Carpet Selection
Carpet is noticeably lacking from Floor & Decor’s lineup. Only carpet tiles are sold, not broadloom options. Customers needing wall-to-wall carpet should shop elsewhere.
Hit or Miss Customer Service
Reviews indicate customer service quality is inconsistent. Some locations provide excellent support while others come up short.
Issues like unknowledgeable or unavailable staff, long wait times, and order issues can happen. It seems to depend on the specific store.
Crowded Weekend Shopping
The warehouse setup appeals to many customers. But it also contributes to crowded, chaotic weekends according to some reviews.
Narrow aisles packed with pallets and forklifts moving about don’t make for the most enjoyable browsing. Visiting on weekdays is recommended for a calmer experience.
Difficult Returns
Compared to other retailers, the return process at Floor & Decor is strict. Flooring cannot be returned once installed. Uninstalled returns are only allowed within 30 days with a valid receipt.
There are also restocking fees up to 25% of the purchase price. Returns must go back to the original store as well.
Floor & Decor Product Selection
Floor & Decor aims to be a one-stop shop for all flooring needs. The huge selection covers all the most popular categories:
Tile
Tile is a major focus at Floor & Decor with over 600 options stocked. Ceramic, porcelain, glass, marble, and stone looks are all available. Choices range from basic white subway tile to intricate patterns and natural stone.
Most tile is priced from $0.59 to $8.99 per square foot. The proprietary Fuzion brand offers even lower costs starting at $0.25.
Mosaic tiles, decorative accents, borders, trim, and installation accessories are also sold to complete tile projects.
Luxury Vinyl Flooring
Vinyl flooring at Floor & Decor primarily consists of luxury vinyl plank (LVP) and tile (LVT) rather than sheet. Over 200 LVP and LVT products are stocked.
Brands carried include COREtec, Flooret, Blueprint, Festool, LifeProof, TrafficMaster, and Floor & Decor’s own Verde and Estate collections. Styles range from stone and wood looks to abstract visuals.
Rigid core construction provides durability along with realistic visuals. Prices start around $1.99 per square foot.
Laminate Flooring
Laminate is an affordable, durable option carried by Floor & Decor. Over 150 laminate floors are available, mostly in wood plank looks.
Brands include Bruce, Mohawk, Quick-Step, and Floor & Decor’s Paradigm collection. Prices start at just $0.99 per square foot for quality flooring.
Hardwood Flooring
Genuine hardwood adds timeless beauty. Floor & Decor has over 100 hardwood floors covering oak, hickory, maple, birch, and exotic species. Domestic and imported options are available.
Major brands include Bruce, Mohawk, Anderson, Shaw Floors, and Hallmark Floors. The Kentwood Farmhouse collection is a top seller. Engineered construction provides durability.
Hardwood runs $2.99 to $9.99 per square foot on average. Unfinished and prefinished options are stocked along with solid and engineered boards.
Vinyl Sheet Flooring
For a seamless, waterproof floor, Floor & Decor has vinyl sheet flooring. Over 70 styles are available from major brands like Armstrong Flooring, Tarkett, and Mannington.
Prices run very affordable from just $0.75 to $3.99 per square foot installed. The selection includes oak and stone looks, abstract prints, and solid colors.
Natural Stone Tile
Genuine stone like marble, travertine, granite, slate, and limestone bring elegance. Floor & Decor stocks 150+ stone tile options covering popular finishes and cuts.
Imported and domestic stone is available. Prices range from $2.99 to $12.99 per square foot for products like marble mosaic, granite, and marble hexagons.
Carpet Tile
The only carpet offered is modular carpet tiles convenient for do-it-yourself installation. The selection includes over 100 styles from leading brands like Shaw and Mohawk.
Carpet tile prices start at around $0.55 per tile. The assortment ranges from low-pile commercial looks to plush residential options.
Concrete Flooring
For an industrial look, Floor & Decor has polished and stained concrete floors. Over 50 options are available pre-sealed and ready for installation. The color assortment includes gray, brown, and black tones.
Concrete tile prices range from $2.99 to $9.99 per square foot. Common formats are 12 x 24 and 16 x 16 tiles.
Additional Categories
On top of the major flooring types, customers can also shop:
- Granite, quartz, and solid surface countertops
- Backsplashes and wall tile
- Area rugs, runners, and door mats
- Stairs, trim, vents, and thresholds
- Grouts, mortars, sealers, and adhesives
- Underlayments, moisture barriers, and subfloor repair
- Sand, tools, and installation accessories
Everything needed for a complete flooring project can be purchased at Floor & Decor.
Floor & Decor Flooring Quality
Quality meets affordability with Floor & Decor’s lineup of flooring. While prices are low, performance and durability do not suffer.
All products meet strict specifications for factors like density, dimensional stability, scratch resistance, and stain protection. Proprietary technologies like COREtec and Rigid Core enhance performance.
Extensive testing during development and manufacturing ensures quality standards are achieved. All flooring comes with manufacturer warranties against defects as well.
With proper installation and maintenance, Floor & Decor floors are made to last for years of family and pet traffic. The collections offer smart value investing in floors built to endure daily wear.
Here are a few examples of popular, high quality floors from Floor & Decor:
Bruce Hartford Oak Laminate
- 12 mm thickness
- AC4 wear layer for durability
- Embossed-in-register woodgrain
- 25 year residential warranty
COREtec Plus XL Enhanced Vinyl Plank
- 100% waterproof rigid core
- 20 mil wear layer
- Scratch, stain, and indent resistant
- Pet friendly
- Lifetime residential warranty
Fuzion Carrara Marble-Look Porcelain Tile
- PEI 4 rating for durability
- Precision digital printing of natural stone visual
- Stain, scratch, chemical, and UV resistant
- 35 year residential warranty
Estate Charred Oak Engineered Hardwood
- 7 layer construction
- 1/2″ total thickness
- Matte UV-cured polyurethane finish
- 50 year residential warranty
Floor & Decor thoroughly vets products before offering them to customers. Shoppers can trust they are getting high-performing floors built to last.
Floor & Decor Prices & Value
Affordability is central to Floor & Decor’s model. Direct sourcing, high volumes, and the warehouse format allow low everyday pricing customers can count on.
Exact prices vary by location and specific product. As a general range, common flooring types are priced approximately:
- Tile from $0.59/sq. ft
- Luxury vinyl flooring from $1.99/sq. ft
- Laminate from $0.99/sq. ft
- Hardwood from $2.99/sq. ft
- Carpet tile from $0.55/tile
- Concrete tile from $2.99/sq. ft
Floor & Decor offers excellent value investing in floors made to last for years at reasonable prices. The collections balance performance, durability, and appearance at budget-friendly costs.
Sales and promotions provide additional savings opportunities. Popular offers include:
- Member Sign Up Coupon – $10 off $50 purchase
- Seasonal Sales – 25% off collections
- Volume Discounts – 10% off 500+ sq. ft purchases
- Bundle Deals – bonuses when purchasing installation packages
- Clearance – up to 50% off discounts on discontinued items
Signing up for the free Pro Premier Loyalty program provides perks like special offers, a birthday gift, and free installation estimates.
For the best deal, the pallet buying option offers big savings buying in bulk direct from the warehouse. Contractors and large projects can see reduced costs buying full pallets.
Beyond just purchase price, Floor & Decor also offers value through:
- In-stock availability of top choices
- Curated trend-right assortment
- Mix & match options from coordinating collections
- Professional design services
- Convenient shopping experience
- Support accessing expert installers
Factor in all the value beyond the flooring itself, and the prices stretch budgets further.
Floor & Decor Design Services
One advantage to purchasing floors at Floor & Decor is access to free design services. Specialists are available for assists with selecting, visualizing, and planning projects.
Customers can take advantage of:
One-on-One Consultations
Browsing the warehouses can feel overwhelming. Designers provide focused product guidance tailored your project requirements. They listen to your goals, evaluate the space, and suggest appropriate options to consider.
Custom Room Renderings
Visualizing how new floors will look in your space can be difficult. Designers create customized digital renderings bringing your vision to life. Renderings are sales tools showing product placement and colors.
Installation Recommendations
Installing floors properly is key to longevity and appearance. Designers provide best practice installation recommendations for the products selected. This includes tools, techniques, subfloor prep, transitions, layouts, and more.
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Sample Checkouts
Unsure how a product will look at home? Floor samples can be checked out to evaluate in your space. Up to 6 12″x12″ samples can be borrowed at a time for free.
Measurement Services
Getting accurate measurements is crucial for purchasing flooring. Designers offer professional measuring of floor plans to determine the precise square footage and product quantities needed.
The design services make navigating big flooring decisions easier. Personalized guidance removes the headaches from floors.
Floor & Decor In-Store Experience
The warehouse model used by Floor & Decor creates a distinctive shopping environment compared to other flooring stores.
Rather than small displays, products are stocked in large quantities on shelves and pallets across expansive warehouses. Forklifts moving about and tall shelving contribute to an industrial vibe.
The setup has many advantages for shoppers:
Easy Self-Service
Minimal staffing allows Floor & Decor to pass savings to customers. Shopping is primarily self-guided after checking in. Customers can freely browse, evaluate products, load carts, and checkout independently.
Detailed signage provides product descriptions and pricing. The warehouse setup enables easy self-service.
Product Organization
Products are conveniently organized into room-specific sections like kitchen, bathroom, laundry, etc. This makes finding relevant options quick and simple. Related installation materials and decor items are also stocked alongside.
Inventory on Hand
What you see is what you get at Floor & Decor. With few exceptions, all products displayed on the showroom floors are in-stock ready for purchase. Special order items can be shipped to home.
In-stock depth allows leaving with purchases in hand. No more waiting weeks or months for floors to arrive after ordering.
Highly Visual Displays
Rather than tiny samples, full beds, large boards, full cartons, and entire pallets allow seeing significant quantities of each flooring. This provides a better representation of how floors will look in a whole space.
Pallet Buying
For big savings on bulk purchases, customers can buy direct from the warehouse by the full pallet. Perfect for contractors, developers, and large-scale projects.
Pallet buying requires loading a rented Floor & Decor truck for transport. Additional perks like priority checkout and assistance loading are provided.
U-Cart Convenience
The signature U-Cart makes hauling large purchases easy. Simply load U-Carts directly from the pallet displays and wheel to the front registers for checkout.
No waiting at counters for associates to retrieve products from back stock rooms. The U-Cart system enables self-service convenience.
While crowded weekends can be hectic, the overall warehouse setup offers many advantages for shoppers.
Floor & Decor Online Experience
For customers not located near a store, Floor & Decor products can be purchased online at www.flooranddecor.com.
The website provides a similar experience to browsing in-store showrooms:
- User-friendly navigation and filters to simplify searches
- Detailed product descriptions and images
- Product suggestions based on popularity and searches
- Estimated pricing ranges
- Design inspiration and tips
